Returns + Exchanges

 

 

Returns and changes


In accordance with the applicable law, in the event that the CUSTOMER is contracting as a consumer, it may cancel the Purchase Agreement (except when the goods ordered are custom items) and return or exchange freely the Products delivered at any time within 30 calendar days from the date of delivery of the Order.


The Products must be returned in the same condition as received. ZUZANA KRALOVA will not refund any amount if the Products have been worn beyond simply opening of the package or if they have suffered any damage. After checking its perfect state, ZUZANA KRALOVA will refund the CUSTOMER the amount paid.