These General Terms and Conditions are intended to regulate the relationship between buyer and seller in the sale of goods through the web store

The above web store is owned by the ZUZANA KRALOVA, acting as a SELLER:


Paseo de Pontones 7, of.2

Madrid, 28005


The CUSTOMER who makes the purchase, acts as a BUYER.



In order to make a purchase it is necessary to register as a customer on the website, before or during the purchase process itself. The purpose of this registry is to provide a valid email address to serve as a flexible mechanism of communication between the parties, along with a delivery address for the merchandise. This registration also facilitates making any future purchase along with receive news and updates from KRALOVA DESIGN brand. Register as a CLIENT means to know and accept the Terms and Conditions of Purchase hereinafter described. Only may register as customers people above of legal age with legal capacity to enter into contracts. The CLIENT may unsubscribe at any time for this record, being its sole responsibility to maintain the confidentiality of the password and login credentials.

The information or personal data provided by the CLIENT in the Registration Form will be treated in accordance with the provisions of the data protection legislation in force. By using the website the CUSTOMER consents to the processing of such data and information and declares that all these are true and correspond with reality.


1. Choose the product, color and size

2. Add the product to "Cart"

3. Continue selecting products through "Continue Shopping" or go to "Checkout"

4. Identify as CUSTOMER or Register a new account

5. Enter the address in which the goods must be delivered or used the one stored in the customer account

6. Select delivery method, add comments about the order if needed

7. Select method of payment: bank transfer or Paypal

8. Accept Terms and Conditions of Purchase

9. Confirm PURCHASE

10. After these steps, the Client receives an email confirmation detailing the purchase made and delivery address.


The prices are shown on the web in euros including VAT but excluding shipping costs or any discounts or special promotions that are added during the process of buying, configuring the total amount due. The prices listed on the website may change at any time.


Method of payment

The BUYER may pay through the PayPal system or by bank transfer. Payment instructions about bank transfer are sent by email to the CUSTOMER, being the order processed upon receipt of funds, payment by bank transfer is enabled only for payments made in Czech crowns. For payments made via PAYPAL the order is processed at once.

Reception verification

The CUSTOMER must check the condition of the package and the merchandise upon receipt. If the packaging or the goods are damaged or incomplete, the CUSTOMER must not accept delivery. Incomplete or damaged shipments must be reported to describing the situation. KRALOVA DESIGN is not responsible for the acceptance of goods damaged in transit.


ZUZANA KRALOVA may change at any time these Terms and Conditions of Purchase, giving due publicity on the website.


For any query or issue related with the orders, the customer should contact KRALOVA DESIGN, emailing to the address

Intellectual Property

The contents of the website belong to the brand KRALOVA DESIGN who holds all rights to the images, designs, logos, etc. mentioned therein, which can not be used by others without prior consent.


This Agreement shall be governed by in accordance with Spanish legislation. The CUSTOMER and ZUZANA KRALOVA expressly renounce to any other jurisdiction that may apply, and agree to submit themselves to the Courts and Tribunals of the city of Madrid.